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HTExpert Care - Seasonal Coverage

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HTExpert Care - Seasonal Coverage

450.00

for peace of mind all summer long

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What’s covered?

  • Remote Support (8am-4PM M-F, Excluding Holidays, all request go to support@hteny.com)

  • Remote Monitoring of network and online devices (This requires a Pakedge Rk1 Router)

  • Beginning of the season site visit to ensure all devices are up to date and working

  • Firmware updates of all devices during beginning of season check

  • Weekend Remote Support (8am-4PM S-Sun Excluding Holidays, Site visit would be at $200/hr)

  • Discounted service rate of 10% (Weekdays only)

  • Rack cleaning during Beginning of season visit

  • OVRC App with HTE programmed commands to reset certain aspects of your system without having to contact support (Only if Wattbox Power management is installed)

Items Not Covered

Additional Lutron programming after Job has been complete

Additional Savant/Control4 Programming after Job has been completed

Addition of new hardware that was not included in the original system design

Defective equipment that is no longer under manufacturer warranty

Additional network configuration or reconfiguration due to ISP provider or 3rd party Interference/Modification\

Please Note

In order for HTE to provide outstanding HTExpert Care, clients equipment must meet the HTExpert Care requirements for remote access, see below:

  • Pakedge RK1 Router

  • Remote power management (Bluebolt or Wattbox)

If you have questions regarding whether or not you have these items you may contact support@hteny.com and we can let you know

**The cost to install these products and labor if not already installed will be the responsibility of the customer

***If service plan is not purchased customer Remote support/Weekend support can not be provided